To help resolve this issue, please follow the instructions provided below:
- Clear all cookies, browser history, and cache from your browser. For the best experience, we recommend using Google Chrome, Microsoft Edge, or Firefox as your internet browser. You can also try accessing the page through Incognito mode.
- Change your password. To change your password follow these steps
1. When trying to sign in, enter your email address and click on ‘Continue with email’
2. Click on ‘Forgotten your password?’
3. Re-enter your email address, click on ‘Send reset link’ and check your inbox for an email with further instructions.
Note: it might take a few minutes before you receive the reset password email. Please also check your spam inbox.
If the issue continues after following the above steps, please take a full-page screenshot of the error message, ensuring that the screenshot includes the URL and timestamp.
Additionally, provide as many details as possible about the steps you've taken so far. This information will assist us in providing you with the best possible support.