Manage bookings

Accommodation Changes & Cancellation

• Cancel an accommodation booking
• Cancel an itinerary/ booking during booking process
• Change accommodation dates
• Change accommodation
• Find a booking / Booking overview
• Find past bookings

Flights Changes & Cancellation

• Change / Cancel a flight booking
• Can I change the name on my ticket?
• I have spelled my name incorrectly, can I change it?

My Flight Booking

• How do I find my order number and booking number?
• I gave the wrong email address when booking and therefore haven’t got a confirmation - what do I do now?
• Can I use only parts of the travel, for example miss the outward flight and only take the return?
• What should I be aware of if my return trip consists of two single tickets?
• Can I book special food, my seat on the flight or add my frequent flyer card?

Flights Refunds & Services

• Will I get a refund?
• Will I receive a refund if my flight is cancelled?
• Can I check-in online?
• If you have informed me that I will receive a refund, how will this work?

Flight Status

• Can I check the status of my flight?
• How do I make sure my flight time is current?
• Why have I received changed times for my trip?
• The new timings I have received are not suitable at all, what should I do?