FAQ

General

• Add my membership programme
• COVID-19 Travel Advice
• I need help with a refund
• What payment methods are accepted?
• Why I cannot register my company?
• Why am I not able to edit my company details?

See all 7 articles

Accommodation

• I cannot find my reservation in my Booking.com for Business account
• Why is the modification/cancellation of my accommodation reservation not visible in my account?
• I need help with my property
• Is Genius available in my business account?
• Will I keep my Genius status if I create a Business account?

Flight

• Will I receive a refund if my flight is cancelled?
• The flight has new timings and it is not suitable to my plans, what should I do?
• Can I use only parts of the travel, for example miss the outward flight and only take the return?
• Can I check-in online?