Frequently asked questions

General

• What is the difference between Booking.com and Booking.com for Business?
• Which payment methods are accepted?
• How to contact the travel provider
• Is Genius available in my business account?
• Add my membership programme
• I need help with a refund

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Accommodation

• I cannot find my reservation in my Booking.com for Business account
• Why is the modification/cancellation of my accommodation reservation not visible in my account?
• I need help with my property
• Will I keep my Genius status if I create a Business account?
• Technical error during the booking process

Flight

• Will I receive a refund if my flight is cancelled?
• The flight has new timings and it is not suitable to my plans, what should I do?
• Can I use only parts of the travel, for example miss the outward flight and only take the return?
• Can I check-in online?