Frequently asked questions

General

• The Genius loyalty program and Booking.com for Business
• What is the difference between Booking.com and Booking.com for Business?
• Which payment methods are accepted?
• How to contact the travel provider
• I need help with a refund
• Booking.com for Business sign in issues

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Accommodation

• I cannot find my reservation in my Booking.com for Business account
• Why is the modification/cancellation of my accommodation reservation not visible in my account?
• I need help with my property
• Technical error during the booking process

Flight

• How do I check in for my flight?
• Will I receive a refund if my flight is cancelled?