If your flight is canceled, you should contact us here for info on ways to get a refund. We can help you apply for a refund from the airline. Once the airline confirms that you’re owed a refund, we’ll refund the money to you.
We always comply with the airline's regulations for cancellations and refunds. In many cases, there are several airlines involved in the trip, and we need confirmation from each airline about what terms apply.
When the refund is made, we reverse the payment. If you paid with a card, we’ll repay the money to the same card. The time until refunds are received depends on the airline's processing times, over which we have no influence. We can’t be held responsible for any delays.