FAQ

General

• What payment methods are accepted?
• Why can’t I register my company?
• Why can’t I edit my company details?
• Why can’t I log in? Technical issues when logging in.
• Why am I redirected to the business profile when I open Booking.com?
• How can I change the currency in my account?

Accommodations

• I need help with my property.
• Why isn’t the modification/cancellation of my accommodation reservation visible in my account?
• Will I keep my Genius status if I create a Business account?

Flight

• How do I find my order and booking numbers?
• I gave the wrong email address when booking so I haven’t gotten a confirmation – what should I do now?
• Can I use only parts of the trip, for example, miss the outbound flight and only take the return?
• What should I be aware of if my round-trip consists of two single tickets?
• Can I check the status of my flight?
• How do I make sure my flight time is current?

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