FAQ

General

• What payment methods are accepted?
• I need help with a refund
• Why can’t I register my company?
• Why can’t I edit my company details?
• Why can’t I log in? Technical issues when logging in.
• COVID-19 travel advice

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Accommodations

• I can’t find my reservation in my Booking.com for Business account
• I need help with my property.
• Why isn’t the modification/cancellation of my accommodation reservation visible in my account?
• Is Genius available in my business account?
• Will I keep my Genius status if I create a Business account?

Flight

• How do I find my order and booking numbers?
• Can I use only parts of the trip, for example, miss the outbound flight and only take the return?
• What should I be aware of if my round-trip consists of two single tickets?
• Can I check the status of my flight?
• How do I make sure my flight time is current?
• The new timings I have received are not suitable at all, what should I do?

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