Frequently asked questions

General

• What payment methods are accepted?
• How to contact the travel provider
• Is Genius available in my business account?
• I need help with a refund
• Booking.com for Business sign-in issues
• Will I keep my Genius status if I create a Business account?

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Accommodations

• I can’t find my reservation in my Booking.com for Business account
• Why isn’t the modification/cancellation of my accommodation reservation visible in my account?
• I need help with my property
• Technical error during the booking process

Flight

• How do I check in for my flight?
• Will I get a refund if my flight gets canceled?