Frequently asked questions

General

• What’s the difference between Booking.com and Booking.com for Business?
• What payment methods are accepted?
• How to contact the travel provider
• Is Genius available in my business account?
• Add my membership program
• I need help with a refund

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Accommodations

• I can’t find my reservation in my Booking.com for Business account
• Why isn’t the modification/cancellation of my accommodation reservation visible in my account?
• I need help with my property
• Will I keep my Genius status if I create a Business account?
• Technical error during the booking process

Flight

• Will I get a refund if my flight gets canceled?
• The flight has new times that don’t work for me. What should I do?
• Can I use only parts of the trip, for example, miss the outbound flight and only take the return?
• Can I check in online?