Sebas

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Activity overview

Latest activity by Sebas
  • Sebas created an article,

    Delete an account

    Only an administrator can delete a business account via the Administration portal. Follow the steps below:    Step 1: In the menu go to  Administration Manage team     Step 2: Click the Action butt...

  • Sebas created an article,

    Change the country location of an account

    Country selector for administrators / set-up   To enable users to change the country in their profile, an administrator needs to enable the countries from the administration page first. To manage c...

  • Sebas created an article,

    How to add an AirPlus card

    If you’re an Airplus customer, you’ll be able to add a company AirPlus (A.I.D.A. virtual) card that can be used by all users in your account. Only administrators will be able to add it. Go to the m...

  • Sebas created an article,

    Change the language setting

    From the dashboard, click your avatar in the top-right corner, then click the displayed language. The flag represents the language applied   Select your preferred language from the drop-down, then...

  • Sebas created an article,

    Accessing my personal account

    To access your personal account, click “Make a personal booking” in the Messages title.     You’ll be prompted to re-enter your email and password to validate your identity. Once confirmed, you’ll...

  • Sebas created an article,

    Can I book special food, my seat on the flight, or add my frequent flyer card?

    You can book special food, seats, or add your frequent flyer number by contacting us here  

  • Sebas created an article,

    How do I find my order and booking numbers?

      You can find your order and booking numbers in your confirmation email and travel document. Confirmation email Your order number is available in the confirmation email’s subject and body (see red...

  • Sebas created an article,

    If you’ve told me that I’ll receive a refund, how will this work?

    If you request and have the right to a refund for your flight, we’ll help you to get it. First we’ll request the refund from the airline. Then the airline has to approve the request for the refund ...

  • Sebas created an article,

    Will I get a refund if my flight is canceled?

    If your flight is canceled, you should contact us here for info on ways to get a refund. We can help you apply for a refund from the airline. Once the airline confirms that you’re owed a refund, we...

  • Sebas created an article,

    Change / Cancel a flight booking

    Contact us here if you want to cancel or modify your flight.   Good to know: The flight isn’t canceled until you received confirmation from us. You need to contact us as early as possible. Differe...