Sebas

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Activity overview

Latest activity by Sebas
  • Sebas created an article,

    Company name change

    If you would like to adjust or update your company name  go to: “Administration menu”,  ⇒ “Company”  ⇒  “Details” You can then modify your company name. Don’t forget to click on “Save” to finish th...

  • Sebas created an article,

    Delete an account

    Only an Administrator can delete a business account via the Administration portal. Please follow the path below:    Step 1: In the menu go to  > Administration > Manage Team     Step 2: Click on th...

  • Sebas created an article,

    Change the country location of an account

    Country selector for administrators/ set-up   In order for users to be able to change the country in their profile, an administrator first needs to enable the countries from the administration page...

  • Sebas created an article,

    How to add an AirPlus card

    If you are an Airplus customer you will be able to  add a company AirPlus (A.I.D.A. virtual) card, which can be used by all users in your account. Note that only admins will be able to add it. Plea...

  • Sebas created an article,

    Change the language setting

    From the dashboard click on  your avatar in the top-right corner and click on  the language shown. Note the flag represents the language applied   Select your preferred language from the drop down...

  • Sebas created an article,

    Accessing my personal account

    To access your personal account click “Make a personal booking” in the Messages title.   You will be prompted to re-enter your email and password to validate your identity. Once confirmed you will...

  • Sebas created an article,

    Can I book special food, my seat on the flight or add my frequent flyer card?

    It is possible to book special food, seats or add your frequent flyer number by contacting us here  

  • Sebas created an article,

    How do I find my order number and booking number?

      The order and booking numbers can be found in your confirmation email and travel document. Confirmation email Your order number is available in the confirmation email title and email body (see re...

  • Sebas created an article,

    If you have informed me that I will receive a refund, how will this work?

    If you request and have the right to a refund of your flight, we will help you to obtain it. First of all, we will request a refund from the airline. The airline must then approve the request in or...

  • Sebas created an article,

    Will I receive a refund if my flight is cancelled?

    If your flight has been canceled you should contact us here for information about the ways of getting a refund. We can help you to apply for a refund from the airline. Once the airline has confirme...