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• How do I add people?

  To use Booking.com for Business, each traveller must have a profile. Only administrators are authorised to create pro...

  To use Booking.com for Business, each traveller must have a profile. Only administrators are authorised to create profiles or invite users to join the company's Booking.com for Business account.

  Establishing profiles for your team allows you to define each user's permissions and roles from the outset. You can create these profiles either by entering details manually or by uploading a spreadsheet.

  Creating profiles manually

  1. Access the Administration menu: Click on the bottom left option in your dashboard to go to the 'Administration' menu. 
  2. Go to Invite team: Look for the section labelled ‘Invite team’ in the administration menu. Here, you will find the option to either invite users or create a profile for them. 
  3. Fill in the required information: Complete all necessary fields, including title, first name, last name, and email address.  
  4. Choose the user role: Select a role for each user (Administrator, Arranger, Traveller, or Commuter). Each role comes with different permissions and access to the Booking.com for Business account.
  5. Click ‘Create Now’: An email notification will be sent to each individual, providing instructions on how to log in and set their password. The invitation will expire in seven days. If this occurs, you'll need to return here and follow the steps again to recreate your profile.

  

   

  Creating multiple profiles by uploading a file

  1. Access the 'Administration' menu: Click on the bottom left option in your dashboard to go to the 'Administration' menu. 
  2. Go to Invite team: Look for the section labelled ‘Invite team’ in the administration menu. Here, you will find the option to either invite users or create a profile for them. 
  3. Click on ‘Download template’ to download the template  
  4. Refer to the ‘Example and more info’ tab in the Excel sheet to populate the ‘Enter your team’ tab.
  5. Save as CSV format: After entering all required information, save the file in CSV format. 
  6. Upload the CSV file: Click the ‘Upload file’ button to upload the CSV file, or simply drag and drop the file into the designated area.
  7. Confirm upload: Once uploaded, the user profiles will appear in your Booking.com for Business account. A welcome email will be sent to each new user, guiding them on how to log in and create their password. The invitation will expire after seven days. If this happens, you'll need to return here and repeat these steps to recreate the profiles of any team members whose invites have expired.

  Useful information

  Please ensure the username matches the individual's passport or photo ID. The system does not currently support special characters, so please use only Latin characters.

  Related articles

  • What can the different roles do? Read more
  • How do I invite people to self-register? Read more
  • Why can’t I invite people? Read more

  Additional information

  Email addresses cannot be modified once saved. To correct an address, you'll need to create a new profile.

  Learn more

• How can I get my invoice?

  Accommodation Invoices for accommodation are issued directly by the property you stayed at. To obtain your invoice, f...

  Accommodation

  Invoices for accommodation are issued directly by the property you stayed at. To obtain your invoice, follow these steps:

  1. Contact the property: Find the property's contact information on your confirmation email. Reach out to them directly via phone, email, or the messaging feature. We recommend requesting the invoice during your stay.
  2. Provide reservation details: When contacting the property, include your reservation details as this will help the property locate your booking faster.
  3. Specify format preference (optional): If you have a preferred format for receiving the invoice, please inform the property during your request.

  Please note that processing times for invoices may vary depending on the property.

  Flights

  If you require an invoice for your flight booking, please contact CWT. CWT is our third-party service provider responsible for handling invoices for flight bookings made through Booking.com for Business. 

  Follow these steps to request your invoice:

  1. Email CWT: Send an email to CWT requesting your invoice.
  2. Clearly indicate the purpose of your email by including "invoice request” in the subject line.
  3. Provide invoice request details: In the email body, provide the following information for faster processing:
     • Traveller name: The full name of the passenger on the flight.
     • Departure date: The date your flight departed.
     • First destination: The city or airport where your flight first arrived.
     • Booking reference: A unique reference number associated with your flight reservation (usually found on your confirmation email).

  Please note that processing times for invoices may vary depending on the flight provider. Please check your confirmation email for any additional information regarding invoice requests.

  Car rental

  Invoices for car rental bookings are not available through Booking.com for Business. To obtain your invoice, please contact the car rental supplier directly by locating the supplier’s contact information. This can be found on the:

  • Confirmation email: Your confirmation email should include the supplier's name and contact details.
  • Rental agreement: The rental agreement you received when picking up the car may also have contact information for the supplier.
  • Supplier’s website: Visit the website of the car rental company you used. They should have a ‘Contact us’ section or a customer service phone number listed.

  Alternatively, you can contact CWT, our travel support provider, by clicking on this link.

  
  Please note that processing times for invoices may vary depending on the car rental supplier. Some suppliers may offer the option to download your invoice. You can also request the invoice directly when picking up or dropping off the rental car.

  Useful information

  CWT provides customer support for Booking.com for Business, and their travel counsellors are available 24/7. You can contact a CWT travel counsellor via email or phone after logging in to your Booking.com for Business account.

  Related articles

  • How to contact the travel provider. Read more
  • What payment methods are accepted? Read more
  • How can I create hotel budgets? Read more

  Learn more

• Latest Booking.com for Business features

  Take your business further, faster with the latest features and updates in the Booking.com for Business platform.  ...

  Take your business further, faster with the latest features and updates in the Booking.com for Business platform. 

  • Saved addresses

  Book accommodation even faster by saving up to five addresses in your Booking.com for Business account. Then when travellers search for accommodation, they’ll see these addresses in the dropdown. They simply select one to see the hotels, apartments and more that are nearest to that location. Save client addresses, office locations, even preferred hotels. Learn more in the article How can I save addresses?

  • Hotel budgets

  Create hotel budgets for different countries and currencies so your travellers have a clear understanding of their spending limits right from the start. They’ll have the flexibility to view and select from all available options, and get notified in real time if their choice exceeds the set budget. Learn how to set up hotel budgets in the article How can I create hotel budgets?

  • Account personalisation

  Upload your company logo and give your employees a clear indication that they’re booking under your company's Booking.com for Business account. This simple yet impactful feature offers transparency and eliminates any confusion. Read more in the article How to add your company logo.

  • Capture all business travel bookings with Traxo

  Traxo is built into Booking.com for Business and provides a real-time map of your employees’ current and future itineraries and locations – no matter where they book. Whether it’s directly through airline, rail, car rental or taxi websites, Booking.com for Business, or other online booking platforms, Traxo captures it all, giving you full visibility in one place. 

  You’ll stay up to date and have peace of mind knowing where your team members are at all times. 

  Through Traxo, you can also set up integrations like Expensify, to automatically report travel expenses. 

  Learn more in the article Traxo.

  • Earn loyalty points when booking business trips

  With Booking.com for Business, you can earn loyalty points and rewards while booking every part of your business trips.

  Simply add your hotel chain, airline and rental car membership details to your profile or during the booking process. Learn more in the article Add my membership programme.

   

  Share your feedback

  We’d love to know what you think of these new features once you use them, and how we can continue improving Booking.com for Business for you. Give us your feedback.

  Related articles

  • What is Booking.com for Business? Read more. 
  • Register your company. Read more.

   

  Learn more