To help resolve this issue, follow these instructions:
- Clear all cookies, browser history, and cache from your browser. For the best experience, we recommend using Google Chrome, Microsoft Edge, or Firefox as your internet browser. You can also try accessing the page in private mode.
- Change your password. To change your password, follow these steps:
1. At sign-in, enter your email address and click Continue with email
2. Click Forgot your password?
3. Re-enter your email address, click Send reset link, and check your inbox for an email with instructions.
Note: It might take a couple minutes before you receive the reset password email. Check your spam folder as well.
If the issue continues after you follow these steps, take a full-page screenshot of the error message, with the URL and timestamp included in the frame.
Additionally, provide as many details as possible about the steps you've taken so far. This information will help us provide you with the best possible support.