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• How do I add people?

  To use Booking.com for Business, each traveler must have a profile. Only administrators are authorized to create prof...

  To use Booking.com for Business, each traveler must have a profile. Only administrators are authorized to create profiles or invite users to join the company's Booking.com for Business account.

  Establishing profiles for your team allows you to define each user's permissions and roles from the outset. You can create these profiles either by entering details manually or by uploading a spreadsheet.

  Creating profiles manually

  1. Access the Administration menu: Click the bottom left option in your dashboard to go to the “Administration” menu. 
  2. Go to Invite team: Look for the section labeled “Invite team” in the administration menu. Here, you’ll find the option to invite users or create a profile for them. 
  3. Click Create profiles for your team
  4. Fill in the required information: Complete all necessary fields, including title, first name, last name, and email address.  
  5. Choose the user role: Select a role for each user (Administrator, Arranger, Traveler, or Commuter). Each role comes with different permissions and access to the Booking.com for Business account.
  6. Click “Create now”: An email notification will be sent to each individual, providing instructions on how to log in and set a password.

  

   

  Creating multiple profiles by uploading a file

  1. Access the Administration menu: Click the bottom left option in your dashboard to go to the “Administration” menu. 
  2. Go to Invite team: Look for the section labeled “Invite team” in the administration menu. Here, you’ll find the option to invite users or create a profile for them. 
  3. Select Create profiles for your team
  4. Click Download template to download the template  
  5. Refer to the Example and more info tab in the Excel sheet to populate the Enter your team tab.
  6. Save as CSV format: After entering all required information, save the file in CSV format. 
  7. Upload the CSV file: Click “Upload file” to upload the CSV file, or simply drag and drop the file into the designated area.
  8. Confirm upload: Once uploaded, the user profiles will appear in your Booking.com for Business account. A welcome email will be sent to each new user, guiding them on how to log in and create a password.

  Useful information

  Make sure the username matches the individual's passport or photo ID. The system doesn’t currently support special characters, so use only Latin characters.

  Related articles

  • What can the different roles do? Read more
  • How do I invite people to self-register? Read more
  • Why can’t I invite people? Read more

  Additional information

  Email addresses can’t be modified once saved. To correct an address, you'll need to create a new profile.

  Learn more

• How do I get my invoice?

  Accommodations Invoices for accommodations are issued directly by the property you stayed at. To get an invoice, foll...

  Accommodations

  Invoices for accommodations are issued directly by the property you stayed at. To get an invoice, follow these steps:

  1. Contact the property: Find the property's contact info in your confirmation email. Contact them directly by phone, email, or the messaging feature. We recommend requesting the invoice during your stay.
  2. Provide reservation details: When contacting the property, include your reservation details – this will help them find your booking faster.
  3. Specify format preference (optional): If you have a preferred format for the invoice, let the property know in your request.

  You can also contact CWT for further travel support.

  
  Note: Processing times for invoices may vary depending on the property.

  Flights

  If you need an invoice for your flight booking, contact CWT. CWT is our third-party service provider responsible for handling invoices for flight bookings made through Booking.com for Business. 

  Follow these steps to request an invoice:

  1. Email CWT: Send an email to CWT asking for your invoice.
  2. Clearly indicate the purpose of your email by including "invoice request” in the subject line.
  3. Provide invoice request details: In the body of the email, provide the following information for faster processing:
     • Traveler name: The full name of the passenger on the flight.
     • Departure date: The date your flight departed.
     • First destination: The city or airport you flew to.
     • Booking reference: A unique reference number associated with your flight reservation (usually found in your confirmation email).

  Note: Processing times for invoices may vary depending on the flight provider. Check your confirmation email for any additional info on invoice requests.

  Car rental

  Invoices for car rentals aren’t available through Booking.com for Business. To get an invoice, reach out to the rental company directly. You can find their contact information in the:

  • Confirmation email: Your confirmation email should include the company's name and contact info.
  • Rental agreement: The rental agreement you received when picking up the car might also have their contact info.
  • Supplier’s website: Visit the website of the car rental company. It should have a “Contact” section or a customer service phone number listed.

  You can also contact CWT, our travel support provider, by clicking the link.

  
  Note: Processing times for invoices may vary depending on the car rental company. Some companies may offer the option to download your invoice. You can also request the invoice directly when picking up or dropping off the car.

  Useful information

  CWT provides customer support for Booking.com for Business, and their travel counselors are available 24/7. You can contact a CWT travel counselor by email or phone after logging in to your Booking.com for Business account.

  Related articles

  • How to contact the travel provider. Read more
  • What payment methods are accepted? Read more
  • How can I create hotel budgets? Read more

  Learn more

• Latest Booking.com for Business features

  Take your business further, faster with the latest features and updates of the Booking.com for Business platform.  ...

  Take your business further, faster with the latest features and updates of the Booking.com for Business platform. 

  • Saved addresses

  Book accommodations even faster by saving up to five addresses in your Booking.com for Business account. When travelers search for accommodations, these addresses will appear in a drop-down. Once they select one, they’ll see the hotels, apartments, and more closest to that location. Save client addresses, office locations, and favorite hotels. Learn how to save addresses in this article.

  • Hotel budgets

  Create hotel budgets for different countries and currencies so travelers have a clear understanding of their spending limits right from the start. They’ll have the flexibility to view and select from all available options, and get notified in real time if their choice exceeds the set budget. Learn how to set up hotel budgets in this article.

  • Account personalization

  Upload your company logo and give your employees a clear indication that they’re booking under your company's Booking.com for Business account. This simple yet impactful feature offers transparency and eliminates confusion. Lear how to add your company logo in this article.

  • Capture all business travel bookings with Traxo

  Traxo is built into Booking.com for Business and provides a real-time map of your employees’ current and future itineraries and locations – no matter where they book. Whether they book directly through airline, train, car rental, or taxi websites, Booking.com for Business, or other online platforms, Traxo captures it all, giving you full visibility in one place. 

  You’ll stay up to date and have peace of mind knowing where your team members are at all times. 

  Through Traxo, you can also set up integrations like Expensify to automatically report travel expenses. 

  Learn more in this article about Traxo.

  • Earn loyalty points when booking business trips

  With Booking.com for Business, you can earn loyalty points and rewards while booking every part of your business trip.

  Simply add your hotel chain, airline, or rental car membership details to your profile or during the booking process. Learn more about adding membership programs in this article.

   

  Share your feedback

  We’d love to know what you think of these new features once you use them, and how we can continue improving Booking.com for Business for you. Share your feedback.

  Related articles

  • What is Booking.com for Business? Read more. 
  • Register your company. Read more.

   

  Learn more